Returns & Refunds Policy

At Poppy & Thread, every item is carefully handmade to order. We take great pride in creating high-quality products and want you to be delighted with your purchase.

Returns

As our products are handmade to order, we do not accept returns or exchanges for change of mind.

Please read each product description carefully before placing your order. If you have any questions before purchasing, we're always happy to help.

Damaged or Faulty Items

If your order arrives damaged, faulty, or you believe you've received the wrong item, please contact us within 14 days of delivery.

When getting in touch, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the item and, where possible, the packaging

We'll review the issue as quickly as possible and work with you to find a suitable solution.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow 5–10 working days for the refund to appear in your account once it has been processed. Processing times may vary depending on your payment provider.

Cancellations

If you need to cancel your order, please contact us as soon as possible.

As our products are handmade to order, we may be unable to cancel an order once work has begun or your order has been dispatched.

Need Help?

If you have any questions about your order or this policy, please get in touch via our Contact page, Instagram Direct Message or by emailing poppyandthread@hotmail.com

We'll always do our best to help.