Shipping Policy

Thank you for choosing Poppy & Thread. Every order is handmade with care, and we truly appreciate your patience while we create your item.

Processing Times

As all of our products are handmade to order, please allow 5-10 working days for your order to be made before it is dispatched.

During launch week and particularly busy periods, processing times may be slightly longer. If this happens, we'll do our best to keep you informed.

Shipping

We currently ship throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Shipping options and costs are calculated at checkout based on your order.

Once your order has been dispatched, you'll receive a confirmation email. If your selected shipping service includes tracking, your tracking information will also be included.

Delivery Times

Delivery estimates begin after your order has been dispatched, not from the date your order is placed.

While we aim for your order to arrive within the estimated timeframe, delivery times are provided as estimates only and may occasionally be affected by factors outside of our control, such as postal delays.

Incorrect Addresses

Please ensure your delivery address is correct before placing your order.

If you've made a mistake, please contact us as soon as possible. We'll do our best to update your address before your order is dispatched. Unfortunately, once an order has been shipped, we're unable to make changes to the delivery address.

Lost or Delayed Parcels

If your parcel hasn't arrived within the expected delivery timeframe, please contact us and we'll be happy to help investigate with the delivery provider.

Please note that we cannot be held responsible for delays caused by the postal service, severe weather or other circumstances beyond our control.

Questions

If you have any questions about shipping or your order, please don't hesitate to get in touch through our Contact page, Instagram Direct Message or by emailing us at poppyandthread@hotmail.com

Thank you for supporting our small business.